Koodooka Moni — Support
Welcome to the official support page for Koodooka Moni. If you need assistance, please contact us at [email protected] — this is the dedicated support channel for all Koodooka Moni inquiries.
What We Can Help With
Our support team is ready to assist you with:
- Login & OTP: Troubleshooting access, phone number verification, and login issues.
- Profile: Updating your details or managing what Moni remembers.
- Journeys & Rewards: Questions about guided journeys, property tools, or your rewards (coins, badges, and streaks).
- Vault: Help with document upload, scan, review, or renewal tracking.
- Bugs & Feedback: Reporting unexpected behavior or sharing feature suggestions to improve the app.
How to Get the Fastest Resolution
When reaching out, please include the following details so we can investigate efficiently:
- Device Model (e.g., iPhone 15 Pro, Google Pixel 8)
- OS Version (e.g., iOS 17.5, Android 14)
- App Version (Settings → Help & support)
- Reproduction Steps: A clear description of what you were doing, what happened, and how we can recreate the issue.
⚠️ IMPORTANT SECURITY WARNING To protect your account, never email us your passwords, OTP codes, PINs, full bank or card details, or sensitive financial documents. Koodooka support will never ask you for this information.
Account deletion
To delete your Koodooka Moni account, use Settings → Delete account in the app, or follow the steps on the Account & Data Deletion page.
Related Policies
For more information on how we handle and protect your data, please review: